A course or account issue
Create a support request with the relevant course or order reference. Your support conversation stays in your account.
Open a support requestA place to connect
Let’s start a conversation.
Have a question about learning, sharing your expertise or a possible collaboration? Tell us what you have in mind.
Find the right starting point.
Choose a direct route for a specific need, or use the general enquiry form below when your question spans more than one area.
Teaching on LMS FAIM
Explore the teaching pathway before sending your idea. Describe your subject, intended learners and the experience you can share.
Explore the teaching pathwayLearning for your team
Tell us about your organisation, the skills you are working on and the learning context of your team.
Contact business learningTell us what you need
Let us know who to contact and what you would like to discuss.
Please do not include passwords, payment card details or other sensitive information in your message.
A place to connect
A little context goes a long way.
A clear message makes it easier to understand your request. You can keep it brief while including the information that matters.
- What would you like to learn, teach or discuss?
- Who is the request for: yourself, your learners or your organisation?
- For a course issue, include its title and the step where you need help.
- For a payment issue, use an order reference instead of card or account credentials.
What happens when you send a message?
The form shows the result returned by the platform. Keep the on-screen status in mind before deciding whether to try again.
Write and check
Enter your name, a contact email and a message. Required fields are checked before a request is sent.
Look for confirmation
A receipt appears only after the server confirms the enquiry. If a network interruption leaves the result uncertain, follow the form’s guidance to retry the same request.
Keep the next step clear
For an existing learning or account problem, use a support ticket so you can find the request and follow the discussion after signing in.
Before you send your enquiry
Can I contact you before creating an account?
Yes. You can use the general enquiry form on this page without starting a course. For private course, account or order assistance, use the support route and sign in when requested.
What should I include in a teaching enquiry?
Introduce your area of expertise, the learners you want to help and a practical outcome for your proposed course. Start with the teaching page to understand the pathway.
Should I send payment or login details?
Do not send passwords, one-time codes, card numbers or secret keys. An order reference and a description of the issue are more appropriate for a support request.
Where can I find alumni association information?
The original FAIM website contains association history and archived community activities. Follow the archive links on this page for that information; this contact form is for LMS FAIM enquiries.
The wider FAIM community
The story continues in the archive.
The original FAIM website preserves association history, alumni chapters and stories from earlier activities. Explore these sources for their historical context; current course availability belongs to the LMS catalogue.
Still deciding where to begin?
Explore the catalogue at your own pace. Course descriptions can help you turn a broad interest into a more specific learning question.